Inghams Transfer & Excursion Co-ordinator
Location: Lapland, as stated on your fixed term contract of employment.
Reports to: Operating Office Manager
Liaise with: Resort Manager
You will be responsible for the overall running and maximum profitability of the excursion programme in your given resort. Your role will be to provide the Inghams guests with the highest level of service and standards in line with our company values and to maintain our excellent reputation.
PRE-SEASON
Attend a pre-season briefing/training course.
Meet with local suppliers of accommodation, lift pass, ski school and equipment hire and confirm the arrangements for orders, purchasing and logistics.
Liaise with the Health & Safety department with regard to property self audits and excursion suppliers audits.
COMPANY IMAGE
To promote a positive company image at all times by ensuring you:
- Have smart personal appearance and wearing uniform appropriately and correctly.
- Using Company promotional material effectively and maintain high standards of Information Books and Notice Boards.
- Inspire goodwill, co-operation, trust and mutual respect with hoteliers and suppliers.
- Demonstrate a positive attitude and company values whilst conducting company business.
- Adhering to company policies and procedures.
CUSTOMER SERVICE
- To behave in a professional manner at all times and be an ambassador of the company values.
- Accompany guests to and from the airport when necessary.
- Handling any guest grievances and complaints effectively, whilst demonstrating courtesy, consideration and genuine kindness.
- Assist with Christmas Parties (December only).
QUALITY CONTROL, HEALTH & SAFETY
Apart from our own high standards of quality and the obligation to supply services in accordance with the promises made in our brochure/website we are bound by law – the EC Directive to meet certain standards of operation.
- To have read, be familiar with, and follow company guidelines as set out in the Overseas Manual for the appropriate season.
- Monitor the health and safety issues and disclaimers for our events and excursions.
TARGETS
- Maximise sales and exceed targets set by effective promotion and marketing of in-resort extras such as excursions and evening events together with optional resort extras.
COMMUNICATION & WORKING RELATIONSHIPS
- To communicate with guests, colleagues, hoteliers and suppliers with clarity and good effect.
- To remain flexible at all times with regard to duties and working hours.
- To work as a valued member of a team and have empathy with your colleagues.
- To instigate on going training as required within your team.
RESORT ADMINISTRATION
- Ensure that resort sales are accounted for weekly.
- To provide information, reports and accounts in an efficient and timely manner as required by the Ops Office and various departments in the UK Head Office.
- Control the excursions booking made by resort representatives.
- Control all pre-booked excursions.
- Assist with the preparation of welcome packs when required.
- Attend welcome meetings to ensure resort representatives sell with controlled allocations.
- Maintain enough excursions slots for the excursions to be sold in the most profitable manner.
- Control all supplier invoices to be submitted for payment to UK.
- Cross check all invoices with Resort Manager to balance with resort reps accounting.
- Ensure all cancelled excursions are accounted.
- Arrange all resort transfers and ensure representatives are kept well informed.
- Arrange the ordering of coaches with coach companies for transfers and excursions.
- Print and supply the resort with the reps manifest.
- Access resort representatives guiding abilities and be instrumental in providing support and on going training.
- To prepare and control the preparation of a Mid season Report, and End of Season analysis.
The above list of job duties is not exclusive or exhaustive and you will be required to undertake such tasks as may be reasonably be expected within the scope and grading of the post.