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Finland Resort Representative

Responsible for the day to day customer service delivery in our Lapland resorts.

You will be working in Finnish Lapland inside the Arctic Circle where minus temperatures and limited daylight will be part of your day to day life. Our Representatives are the face of the company on guests’ arrival so you will be friendly, professional, hardworking and conscientious with excellent organisational and communication skills.

No two days are the same as a resort representative; working independently or as a part of a team in our Lapland resorts, you will be tasked to provide excellent standards of guests service and care.

Your responsibilities will include assisting the Resort Manager with guest welfare and enhancing the customer's experience, accompany transfers to and from the airport, hold informative welcome meetings, organise, accompany and guide guests on events/excursions and maintain involvement in guest activities, such as husky and reindeer safaris, plus visits to Santa.  

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FAQs

The winter season for the majority of staff spans from the end of November to the end of April. Management teams will start earlier in mid-November. We do also offer late start positions for those people who are unable to start until January.
It is of a significant advantage that anyone taking on the role of a resort Rep in resort has winter mountain experience and ideally is a skier as you need to be confident and knowledgeable in your role from the start of the season. However our recruitment process will review each application made on an individual basis.
It is of definite benefit to be able to speak the local language to at least a conversational level as you will be dealing with suppliers in resort and coach drivers weekly. It is however not a mandatory requirement and we find that many people pick up sufficient spoken language skills once they are overseas and therefore we assess applications on a case by case basis.

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